Case Study

Livingchy

Livingchy uses Synode’s Interactive 3D Instructions to guide installers, resellers, and customers through product setup with clear, step-by-step visuals. The result is a more intuitive installation experience, improved accuracy, and fewer support requests.

Challenges

Livingchy designs multifunctional Murphy beds that combine space optimization, precise mechanics, and refined aesthetics. Communicating installation requirements and explaining how mechanisms operate proved difficult with traditional manuals.

Complex Mechanical Systems

Soft-opening pistons, folding legs, and convertible layouts are difficult to explain clearly through static diagrams and written instructions.

Limited clarity on motion and assembly sequence

Correct assembly depends on understanding how parts move and the exact order of steps information that 2D documentation often can’t convey reliably.

Installation Errors and Repeated Support Requests

Wall mounting, alignment, and mechanism calibration require precision. Misinterpretation frequently led to mistakes, rework, and additional support.

Different User Profiles, Same Instructions

Installers, resellers, and end customers all relied on the same documentation, despite having different technical backgrounds.

Solution

Livingchy implemented Synode’s Interactive 3D Instructions to transform traditional manuals into clear, step-by-step digital assembly guides.

Step-by-step interactive assembly guidance

Clear visualization of mechanical behavior

Standardized Instructions for All Users

Better Understanding during Installation process Using Interactive 3D Instructions

Impact & Results

Metrics

Traditional Instructions

With Synode Interactive 3D

Comprehension

Limited visibility into how mechanisms behave.

Motion is shown directly, improving understanding and decision-making.

Error rate

Higher risk of misinterpretation and missed steps.

Sequenced guidance reduces mistakes and rework.

Time-to-complete

Slower installs due to backtracking and checks.

Faster execution with fewer interruptions.

Support tickets

More requests for clarification during installation.

Fewer support requests through self-guided installation.

Standardization

Inconsistent outcomes across installers, partners, and customers.

A single validated workflow across all user types.

By adopting Synode’s Interactive 3D Instructions, Livingchy turned complex Murphy bed installation into a clear, guided digital experience. The approach improves understanding of mechanical systems, increases installation accuracy, reduces support requests, and ensures consistent results across every user profile.

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