Case Study

BOFF Wall Beds

BOFF reduces installation friction with interactive 3D assembly guides.BOFF Wall Beds designs and manufactures modern wall beds in Québec and sells across Canada with showrooms and a distributor network. To make installation easier and more consistent for customers and installers, BOFF provides 3D Assembly Guides powered by Synode alongside traditional PDF documentation.

Challenges

BOFF Wall Beds serves both DIY customers and professional installers across multiple channels (showrooms + distributors), with products that must be installed precisely for safety, smooth operation, and long-term performance.

Multiple product variants increase documentation complexity

Wall bed installation differs by size (Twin/Full/Queen) and orientation (Vertical/Lateral). In traditional documentation, users can waste time confirming they’re following the correct version, or miss variant-specific steps.

One format doesn’t fit every user

Some users prefer printable PDFs, while others install faster with visual, interactive guidance. Relying on a single format can slow completion and increase uncertainty, especially for first-time installers.

Hardware identification and parts handling

Installers often struggle with “Which fastener is this?” or “Which bracket goes where?”, especially when multiple similar parts look alike. Clear part identification reduces pauses and misplacements.

Scaling consistent guidance across partners and locations

With multiple showrooms and a distributor network, BOFF needs a consistent “source of truth” that can be shared reliably across channels, so customers and partners get the same installation outcome.

Solution

BOFF implemented Synode Interactive 3D Instructions as part of its installation resources by turning wall bed assembly into a guided, visual workflow that complements PDFs.

Clear entry point by model size, with the right variant every time

Interactive 3D + PDF support in one workflow

Built for quick
sharing

A standardized asset for showrooms and distributors

Impact & Results

Metrics

Traditional Instructions

With Synode Interactive 3D

Model & orientation coverage

Separate documents are often fragmented by size and build type, making it harder to find the right guide fast.

Users explore 3D speaker structures, understanding how components interact in real space.

Format flexibility

Users must rely on a single format (usually PDF), regardless of their skill level or learning style.

BOFF offers interactive 3Dand downloadable PDFs, letting DIY customers and pros choose what’s most effective in the moment.

Install sequencing clarity

PDF steps can be followed, but users may still “lose the sequence” when the assembly branches or depends on orientation.

Interactive 3D reinforces the exact order of operations and makes orientation-specific steps easier to follow (Vertical vs. Lateral).

Bilingual accessibility

Translating and maintaining parity across languages is difficult with static instructions.

The assembly experience is presented in English and French with a consistent “source of truth.”

Partner enablement (showrooms & distributors)

Guidance quality can vary across locations and partners, depending on which document they share.

A single standardized hub supports consistent guidance across BOFF’s channels (showrooms + distributors), improving alignment.

By offering Synode-powered 3D Assembly Guides, BOFF makes wall bed installation easier to understand, faster to complete, and more consistent across user profiles—while complementing its existing PDF documentation and scaling support across a Canada-wide customer base.

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